St. Cloud High School

Teams is available as a mobile, desktop, and web app.

• To Download, go to Get Teams
• Teams works better with Chrome. Download Chrome here

To log in via web:

1. Open Chrome
2. Go to SDOC ClassLink Portal
3. Select "Click Here to Sign In"
4. Sign in with your Active Directory credentials.
5. Select "Student Teams"
6. Sign in with your Active Directory credentials. Email address should be entered as StudentID#@student.osceolaschools.net
7. You'll see the "Download the Teams desktop app and stay better connected" screen. Select the "Use the web app instead".
8. You are in! Click on the "Teams" button to access your classes

Note

If ClassLink is down, go to Microsoft Teams to access Teams

Logging in via desktop app and mobile app:

1. After downloading Teams app you will be asked to sign in with your school account
2. Sign in with your Active Directory credentials. Email address should be entered as StudentID#@student.osceolaschools.net
3. Type your password
4. Click sign in
5. You are in! Click on the "Teams" button to access your classes

Here’s what you need to know to start using Teams.

Downloadable guides

• Quick Start guide for students
• Learning in Teams and Office 365

Getting started videos

• Switching Digital
• Student Teams Access
• How to download Teams to your Personal Computer
• Teams Feature Introduction and Navigation
• Student class in Teams
• Organizing Teams and Finding Meetings
• How to Scan a Picture or Document into a Teams Assignment

Interactive click-through guide

• Teams interactive guide

Additional Links

• Teams video training
• Instructor-led training for Teams
• Microsoft Teams help & learning

Make a test call

To make a test call, select your profile picture, then Settings > Devices.

Choose Make a test call under Audio devices.

In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you'll get a summary of the test call, and you can go to your device settings to make changes.

Notes:

• The test call feature is only available in English for now. Additional languages are coming soon.
• We'll delete your test recording immediately after the call. It won't be retained or used by Microsoft.
• The test call feature is currently unavailable for Teams on the web.

Change your default mic, speaker, or camera

To select the mic, speaker, and camera you want Teams to use for calls and meetings, click your profile picture at the top of Teams, then Settings > Devices.

Under Audio devices, pick the speaker and mic you want Teams to use by default.

Under Camera, select the camera you want Teams to use, and see a preview of that camera's video.

If you have multiple certified devices connected to your computer, you can set one as your secondary ringer, which means it'll ring when a call comes in. Answer incoming calls on any device—not just the ones that ring.

Source Microsoft

Class Teams do not show up until the teachers add you to the class. If you don’t see your Class Team, please email your teachers. You will find your teachers email address under Staff Directory.

If you’re experiencing issues with Teams desktop and web app, clearing the cache may help.

Desktop

1. Fully close Teams.
2. Right click the Teams icon in your icon tray in the bottom right corner of your screen, then click Quit.
3. While holding the Windows key, press R to open Windows Run, then copy and paste the following into the box and click OK: %appdata%\Microsoft
4. Find the Teams folder, then right click it and select Delete.
5. Relaunch Teams.

Web app

1. Open Chrome.
2. Click on the 3 dots on the upper right corner > Help > About Google Chrome.
3. Chrome will check for updates when you're on this page. To apply any available updates, click Relaunch.

Clear cache & cookies

1. Once Chrome is up to date, relaunch Google Chrome.
2. Click on the 3 dots on the upper right corner > More Tools > Clear browsing data.
3. In Clear browsing data windows, Select the Advance Tab
4. Use the drop-down menu to select All time.
5. Select all available boxes
6. Click on Clear Data.

Update your Active Directory Password in ClassLink

1. Login to ClassLink and click on the profile circle in the top right corner (the bigger circle).
2. Click on “SETTINGS” and select “Sign in”.
3. Click on the “Key”, type your password in both lines, then hit save.
4. If your password matches, you’ll receive the following message “Credentials edited successfully.”

If you're having trouble with Teams, try these troubleshooting tips to get unstuck and fix the problem.

Step one: Restart computer

Sign out of Teams and restart the computer.

Step two: Try using Teams on another platform

If you're using Teams on your desktop, access Teams on the web.

OR

If you're using Teams on the web, access the desktop app.

Step three: Update Teams app and Chrome

Desktop app

1. In Teams, select your profile picture at the top of the app > Check for updates.
2. Wait for the banner at the top of the app to indicate that a “refresh” of Teams is needed. The link should be shown about a minute later as this process downloads the new version of Teams. The banner also lets you know if you’re already running the latest version in which case, no update is necessary.
3. Click the refresh link in the banner.
4. Wait until Teams restarts, and then repeat step 1 to see whether the app is updated.

Mobile app

Download and install it again from the iOS App Store or Google Play Store.

Web app

1. Open Chrome.
2. Click on the 3 dots on the upper right corner > Help > About Google Chrome.
3. Chrome will check for updates when you're on this page. To apply any available updates, click Relaunch.

Clear cache & cookies

1. Once Chrome is up to date, relaunch Google Chrome.
2. Click on the 3 dots on the upper right corner > More Tools > Clear browsing data.
3. In Clear browsing data windows, Select the Advance Tab
4. Use the drop-down menu to select All time.
5. Select all available boxes
6. Click on Clear Data.

Update your Active Directory Password in ClassLink

1. Login to ClassLink and click on the profile circle in the top right corner (the bigger circle).
2. Click on “SETTINGS” and select “Sign in”.
3. Click on the “Key”, type your password in both lines, then hit save.
4. If your password matches, you’ll receive the following message “Credentials edited successfully.”

Step four: Ghost in Teams

Persuade ghost to leave.

Step five: Uninstall and reinstall Teams app

If steps one through four are not successful, uninstall and reinstall Teams for your desktop or mobile device.

Desktop app

1. To uninstall Teams app you need to uninstall both Microsoft Teams and Teams Machine-Wide Installer.
2. Quit Teams by right-clicking the Teams icon in the taskbar and choosing Close window.
3. In Windows, click on the Start button > Settings > Apps.
4. Under Apps & features, search "teams".
5. Highlight Microsoft Teams, then select Uninstall.
6. A box will appear, then again select Uninstall to confirm. A new box will appear, asking Do you want to allow this app to make changes to your device? Select Yes.
7. Now select Teams Machine-Wide Installer, click Uninstall. Then follow the same process described in step 5.
8. Download Teams app from Get Teams
9. Install it
10. Launch the application, which will display its sign in screen
11. Sign in with your Active Directory credentials. Email address should be entered as StudentID#@student.osceolaschools.net

Mobile app

1. Uninstall Teams the same way you uninstall other apps on your mobile device.
2. Download Teams from the iOS App Store or Google Play Store.
3. Install it
4. Launch the application, which will display its sign in screen
5. Sign in with your Active Directory credentials. Email address should be entered as StudentID#@student.osceolaschools.net